EXECUTIVE SUMMARY
The hospitality industry is developing at an unprecedented pace. Hotels must meet expanded and differentiated guest expectations, driven by new technologies and changing travel behaviors, and create greater operational efficiencies through automated solutions.
The advent of COVID-19 has sent shockwaves through the travel industry, forcing operators to think of innovative ways to create an environment where customers feel safe while optimizing operator finances. As a result, connectivity has become an important factor in overall customer experience and satisfaction.
Many of these solutions are based on autonomous data acquisition and wireless control, which require low latency, greater connection capacity, and high reliability – the three pillars of 5G. Strong wireless connectivity enables properties to understand the behavior of their customers and the efficiency with which their properties are being managed.
In the past, standalone Wi-Fi deployments were common for public guest connectivity, allowing hotels to enhance their guest experience, but as technology advances and the number of connected devices increases, new solutions are required to enable more innovation.
The next generation of cellular connectivity is poised to enhance these infrastructures to take the customer experience to the next level, offering longer technology life and reduced need for hardware upgrades.
