5G can have a huge impact on the air travel experience and lead to many system configurations. Good connections benefit passengers and staff by improving everything from passenger planning to safety to bag management and shopping services.

Longer security, longer waiting times in retail stores and restaurants, and unreliable technology such as fast or normal Wi-Fi can annoy air travelers, both station staff and service personnel. 5G, the fifth generation of cellular networks, has the potential to be a game-changer for air travel, offering services that can reduce traffic congestion and improve performance.

“With low-data connectivity, high-speed applications, passengers and airline operators can enjoy many new features and services at the airport and onboard flights,” said Jerri Traflet, project manager, retail, travel, distribution department, said Verizon. . “By navigating airport security checks and services, ordering and paying for products, food, and beverages, connecting and promoting content, 5G has the potential to enhance the travel experience.”

This article looks at five important ways airlines, airports, industrialists, and travelers alike can benefit from this cost-effective technology and what the customer experience will look like for years to come.

Good for travelers

Most airlines use their mobile phones to manage airline logistics, such as check-in, baggage export, access to passenger flights, and access to flight status updates. 5G can improve all of these touchpoints, from airport to airport to outbound, by providing network speeds without data access than cellular-based events.

From the airport, 5G can offer the incredible ability to provide connectivity, personalized mobile messaging, and near-distance digital signage that can be updated immediately so that passengers can access them. adore. For example, several airports, including Phoenix Sky Harbor (PHX) and John F. Kennedy in New York (JFK), have used next-generation connectivity to send messages to remind passengers and crew of safety standards. covid-19.

As passengers pass through the airport, they will be able to seamlessly navigate between cellular and Wi-Fi, allowing the network to handle traffic requirements, including uploading and downloading files.

Traveler says, “5G can enable travelers to have a more personal, contactless experience on the go.” “Passenger play is standard for boarding, and options for pick-up, flight, airport and in-airport facilities can encourage personalized information and gifts for passengers crossing airports.”

Business connection

As important as high-speed connectivity with passengers is, 5G can increase performance and capacity for airport and restaurant vendors.

In short, the cloud is based on the main sales system, the point of sale in the mobile application, not to mention self-employed kiosks to pay for food, drinks, and business, but for customers and employees can enjoy shopping with payment options, plus fast. work. Long-term or unexpected reductions in airport purchases will result in better customer satisfaction, smoother performance, and retaining staff.

Product Management

According to SITA, an IT provider for the aviation industry, 4G technology can handle up to 10,000 devices per square kilometer. Meanwhile, it is expected that 5G networks will eventually manage up to one million devices. Imagine the possibility of being able to carry bags, packages, pallets, and equipment, and all other items from the airport, constantly turning from safety, land around, plane, and back – all at the same time.

“5G enables the use of existing networks such as Wi-Fi and provides a way to access higher networks and the benefits of additional hardware scalability, speed, reliability, and support for high-speed internet applications to unlock, ”Traflet said. “By being able to connect IoT devices seamlessly, data can be captured, transferred, stored, and processed instantly.”


IoT integration capabilities will enhance simplicity and theory but will include greater functionality and practice. Anything with IoT applications can: raise the line; fire control for runways, freight areas, and roads; clean the bathroom; transport people in bags and cars from the airport and buses; and much more to be expected.

For example, at Heathrow, British Airways tested stand-alone electric tubes for operating commercial taxis, and the system reduced consecutive delays by 53 percent.

Inside capabilities and organized execution robots will enable many people in the field to engage in customer service that requires human contact, enhancing the travel experience and safety of passengers and agents.

Strong security

Good and thorough security is a priority for airport staff and passengers. Because 5G networks can provide the ability to operate efficiently in high-end security systems, airports can implement high-definition video displays, which provide streams for near-location data analysis soon. AI security monitoring services are supported.

With configuration, biometric devices can rely on 5G for stored input. Rewards can be combined with automated passport checks to minimize complex job checks and automated processes. In addition, with customer permission, airports may use biometrics (face pop, fingerprint, fingerprint) to reduce check-in times.

For example, Face Express allows passengers at Tokyo Haneda International Airport to board, skip, leave luggage, and board the plane, all with face-to-face checks.

The future of aviation

Traveler said, “While still being developed and tested with several technology providers, the aircraft can provide additional connections a day after the flight is over.” “With high data and media coverage, 5G can create more advertising services for passengers and better capacity for airline users.”

The best value for 5G for air travel will come from the perfect combination for the flight itself. A lot of data, organized and analyzed quickly, means the possibility of better settings and faster conversions, which could lead to more robust and predictable processing. The pilot’s ability to communicate seamlessly with air traffic control and cockpit-enhanced technology can improve flight safety and efficiency, and features to support independent airline operations are also emerging. All of this makes, of course, the best travel experience.